1. Return Window

Returns are accepted within 7 days from the date of delivery.

• Return request must be raised within 7 days of receiving the product
• Requests after 7 days will not be accepted
• Return window starts from the delivery date shown by the courier partner

2. Return Conditions

To be eligible for a return, the product must meet the following conditions:

• Original Tags — All tags must be intact and attached to the product
• Unused & Unworn — Product must not be worn, washed, or altered
• No Damage — No stains, tears, holes, or any kind of damage
• Original Packaging — Product must be returned in its original packaging
• No Smell — Product must not have any perfume, smoke, or other odors

3. Non-Returnable Items

The following items cannot be returned due to hygiene and safety reasons:

• Innerwear and undergarments
• Attar and perfumes (once opened/seal broken)
• Products marked as "Final Sale" or "Non-Returnable"
• Customized or made-to-order products
• Products without original tags or packaging

4. Return Process

To initiate a return, follow these simple steps:

5. Refund Policy

a) Defective or Wrong Product

If you receive a defective product or a wrong item, we will provide:

• ✅ Full Refund — 100% of the product price
• ✅ Courier Charge Refund — Return shipping cost covered
• ✅ Special Offer — Extra discount on your next order

b) Size Issue or Change of Mind

For returns due to size issues or change of mind:

• ✅ Product Refund — 100% of the product price
• ❌ Courier Charge — Customer bears the return shipping cost
• ❌ No Extra Offer

c) Refund Method

• Refunds are processed via UPI / Bank Transfer
• Original payment method refund is not possible (WhatsApp orders)
• Refund is initiated within 24 hours of return approval
• Refund reflects in your account within 5-7 business days

6. Exchange Policy

We offer free exchange for size issues (subject to availability).

• Exchange request must be raised within 7 days of delivery
• Exchange is subject to stock availability
• If the desired size is not available, full refund will be provided
• Only one exchange is allowed per order
• Customer bears return shipping cost for size exchanges

7. Return Shipping

• Defective/Wrong Product — We bear the return shipping cost
• Size Issue/Change of Mind — Customer bears the return shipping cost
• Shipping cost is typically ₹80-150 depending on your location
• We recommend using a trackable courier service
• We are not responsible for items lost in transit during return

8. Cancellation

• Orders can be cancelled within 12 hours of placement
• Contact us via WhatsApp to cancel
• Once shipped, cancellation is not possible
• Full refund for cancellations before shipping
• Refund processed within 5-7 business days

9. Damaged or Defective Products

If you receive a damaged or defective product, please:

• Take clear photos/videos of the product and packaging
• Contact us on WhatsApp within 24 hours of delivery
• Do not use, wash, or alter the product
• Keep the original packaging intact

We will arrange a replacement or full refund as per your preference.

10. Contact Us

For any return, exchange, or refund related queries, please contact us: